New technologies are making business operations more efficient, but certain tasks still need to be handled by people, and these tasks are becoming more intensive and more challenging. To this end, we will continue to visualize the tacit knowledge of increasingly sophisticated operations, share it internally, and educate our staff to improve the level of service provided to customers and increase customer value.Takashi Ikeda, Manager, Learning & Development Team, Customer Service Quality Management Department, ORIX Life Insurance Corporation